Note: If you choose to automatically withdraw your monthly fees from your checking account, there will be a handling charge for each billing period. Sometimes a second account might have been created because of a mistake during the registration process or when creating secondary Usernames.
For example, when upgrading to a new version of the AOL Desktop Software, a new AOL account may be inadvertently created.
Did you know that you can check your AOL payment history as well as your account information without leaving your computer? Just make sure you sign in with your master username because only this name can access your online billing statement for an AOL service. Note: To print your statement, click Print Statement. If so, then you’ll be happy to know that your account is safe with us.
This ensures we’re speaking to the owner or the billing contact of the account. You can send this to us by fax or regular mail, provided below. We strive as hard as possible to prevent you from becoming a victim to fraud or phishing attempts.
For example, we might ask you to: If you’ve been granted Power of Attorney over someone and need to assume ownership of their AOL account, there are two ways to do so. When you send the Power of Attorney copy, remember to include your contact information and the AOL email address of the current account owner. If you sign in to AOL Mail using a web browser: Look for the green ribbon in your message list.
You also can opt to have your AOL subscription fee automatically withdrawn from your checking account each month.
Charges billed to your checking account could take anywhere from 24 hours to 15 days to process, depending on your bank.
Some important things to keep in mind before canceling: Are you feeling frustrated and bombarded by emails asking you to update your account? First check to make sure that the emails you’re receiving are Certified AOL Mail because we never communicate with our members any other way.
If it turns out the email you received isn’t from us, please let us know by forwarding it to [email protected] and we'll take it from there.
Please allow 4-6 weeks for processing of a written or online request.
Obviously, if you subscribe to the free AOL service, you don’t owe us a dime so a payment method is unnecessary; however, if you want to upgrade your account to a different plan or apply for one of our Premium Services, you’ll need to update your account’s payment method.
To change your Name Name change requests can be submitted online through your online PTIN account or in writing along with a copy of documentation supporting the change.